Pickering Software Services Limited
If you have any questions, please check here first, alternatively if you can't find the answer you are looking for please feel free to Contact Us. Please note for FAQ's on each solution we offer, please go to their individual pages here.
Without WordFree, MergeIT it is not currently supported on Windows Server version 2008 or later. This is due to several unresolvable issues in MS Word when used on these platforms. Windows Server systems from 2008 onwards were designed to be used as servers with little or no interactive sessions, MergeIT uses automation to drive Microsoft Word. Although Microsoft Word is supported by Microsoft on Server 2008 and later, automation of Word is not fully supported. During testing PickSoft encountered several issues that could not be easily resolved on Server 2008. The reason for this is explained in more detail here on a Microsoft article - http://support.microsoft.com/kb/257757
With WordFree, MergeIT is currently supported on Windows Server 2016 and 2019. Please see the WordFree page for more information
MS Word 2003 with SP3, MS Word 2007 with latest service pack, MS Word 2010 with latest service pack, MS Word 2013 with latest service pack, MS Word 2016 with latest service pack, MS Word 2019 with latest service pack.
Unfortunately we have identified problems specific to Word 365 which have the potential to cause failures that will need human intervention. Also, there is a difficulty with versions, as Word 365 can be anything from Word 2013 to Word 2019 and variations thereof. Future builds may include features that cause problems for MergeIT or remove functions on which we depend.
The Picksoft ethos for software development is to create products that work reliably and with no fuss, so reluctantly we are unable to support MS Word 365 with MergeIT2.
Windows Server 2003 SP3 32 bit, Windows XP SP2 or later 32 bit, Windows Vista SP2 or later 32 bit, Windows 7 SP1 32 or 64 bit, Windows 8.1 32 or 64 bit. Windows 10 is supported from MergeIT2.4 onwards.
A modern processor with 4 cores is recommended (both physical and virtual machines are supported), 4 Gbyte RAM, Windows 7 64 bit with Service Pack 1, Microsoft Word 2007 or later running the latest available service pack.
Open the Licence Dialogue in MergeIT2, update the details and request a licence. If MergeIT2 has access to the internet Picksoft will be alerted to the request and will normally respond within an hour. Once Picksoft have created a new licence please use the button supplied to check for a response. If MergeIT2 does not have access to the Internet please create the licence request manually and attach the request to an email and send to firstname.lastname@example.org. Your email may need to be released from being blocked by your firewall. Picksoft will send an email with the licence attached which then can be loaded into MergeIT2.
They are the four features requested by the Orchard User Group: Large Print Alternate Language Tenant Email PDF generation They require a licence key to enable support for the customer profile in Orchard Housing and are not available individually.
This is a service provided by Picksoft to Orchard customers, please contact your Orchard account manager to arrange this.
MergeIT is no longer supported. The replacement is MergeIT2 on a one for one basis and you will need to contact Orchard to access the download area for the installer. A licence is required from Picksoft which requires a Licence Request form to be completed available here.
No, Word 2007 and later have this support built in.
The licence allows for more than one instance of MergeIT2 to run on a single machine. Details on how to do this can be found in the installation guide, which can be found on the technical details page here. If MergeIT2 is required on a separate machine, an additional licence will be required.
MergeIT2 uses Microsoft Word which requires full administrator rights while processing print requests and must be installed and run from an account with local administrator rights.
MergeIT2 requires .NET Framework 3.5 Service Pack 1 MergeIT2.2 and above require .NET Framework version 4 (the full version, not Client Profile). MergeIT2.4 requires .NET Framework version 4.5.
Save all templates as Word 97-2003 (*.doc) only. Currently there is a bug that prevents the Mail Merge Header information from being saved in .docx format. For more details please see: http://support.microsoft.com/kb/925594
Recently the Remote Service has changed. The new URL is: https://s.pm5.co.uk/PickSoftPrintSystemWebService.asmx This needs to be entered in the MAIN instance properties. For further information please get in touch, our contact details can be found here.
Nearly all barcode scanners support Code 128. Code 128 supports far more characters in both upper case and lower case than the older, less reliable Code 3 of 9 barcode type. Code 128 barcodes take up less space and are still readable when quite small. Code 3 of 9 should only be used when it has to be in older systems.
The ODIF Bundle Factor setting in Orchard is a hangover from earlier systems, before the introduction of MergeIT2. Having an ODIF Bundle Factor of greater than 1 has always been a challenge for MergeIT2, which was never designed or intended to handle bundled merges. However, customers do like it and use it, so to avoid unnecessary contention Picksoft have always taken the stance that if it works use it, but where it causes problems reduce the bundle factor to 1.
Neither Large Print or Alternate Language can be supported in a bundle.
MergeIT2 version 2.6 provides support for the Windows 10 operating system. The installation instructions are here.