Is MergeIT2 supported on Windows Server?

Without WordFree, MergeIT it is not currently supported on Windows Server. This is due to several unresolvable issues in MS Word when used on Microsoft Windows Server platforms. Windows Server systems from 2008 onwards were designed to be used as servers with little or no interactive sessions, MergeIT uses automation to drive Microsoft Word. Although Microsoft Word is supported by Microsoft on Server 2008 and later, automation of Word is not fully supported. During testing PickSoft encountered several issues that could not be easily resolved on Server 2008 and later. The reason for this is explained in more detail here on a Microsoft article - http://support.microsoft.com/kb/257757

Is MergeIT2 supported on Windows Server with WordFree?

With WordFree, MergeIT is currently supported on Windows Server 2016 and 2019. Please see the WordFree page for more information

What versions of MS Word are supported on MergeIT2?

MergeIT2 is supported on Microsoft Word 2016, 2019 and 2021 with latest service pack.  MergeIT2 is always tested against the latest versions of Microsoft Word.  Microsoft Word does not need to be installed if using WordFree.

What operating systems does MergeIT2 support?

MergeIT2 is supported on Windows 10 and Windows 11.  Microsoft Server operating systems are supported with the WordFree option.

What is the recommended configuration for MergeIT2?

A modern processor with 4 cores is recommended (both physical and virtual machines are supported), 4 Gbyte RAM, Windows 10 64 bit with Service Pack 1, Microsoft Word 2019 or later running the latest available service pack.

The licence says it has expired what should I do?

Open the Licence Dialogue in MergeIT2, update the details and request a licence. If MergeIT2 has access to the internet PickSoft will be alerted to the request and will normally respond within an hour. Once PickSoft have created a new licence please use the button supplied to check for a response. If MergeIT2 does not have access to the Internet please create the licence request manually and attach the request to an email and send to support@picksoft.co.uk. Your email may need to be released from being blocked by your firewall. PickSoft will send an email with the licence attached which then can be loaded into MergeIT2.

What are the MergeIT2 extensions?

They are the four features requested by the Orchard User Group:  Large Print  Alternate Language  Tenant Email  PDF generation They require a licence key to enable support for the customer profile in Orchard Housing and are not available individually.

How do I configure the MergeIT2 extensions?

This is a service provided by PickSoft to Orchard customers, please contact your Orchard account manager to arrange this.

Does the licence allow more than one copy of MergeIT2 to process print requests?

The licence allows for more than one instance of MergeIT2 to run on a single machine. Details on how to do this can be found in the installation guide, which can be found on the technical details page here. If MergeIT2 is required on a separate machine, an additional licence will be required.

What user account should be used to install MergeIT2?

MergeIT2 uses Microsoft Word which requires full administrator rights while processing print requests and must be installed and run from an account with local administrator rights.

Can I save the templates in .docx file format?

For full compatibility when editing templates, save all templates as Word 97-2003 (*.doc) format. Currently there is a bug that prevents the Mail Merge Header information from being saved in .docx format. For more details please see: http://support.microsoft.com/kb/925594.  Mail Merge Headers are useful when editing the document template but they are not necessary for MergeIT2 to work.

Which type of barcode should I use?

Nearly all barcode scanners support Code 128. Code 128 supports far more characters in both upper case and lower case than the older, less reliable Code 3 of 9 barcode type. Code 128 barcodes take up less space and are still readable when quite small. Code 3 of 9 should only be used when it has to be in older systems.

Does MergeIT2 support an ODIF Bundle Factor greater than 1?

The ODIF Bundle Factor setting in Orchard is a hangover from earlier systems, before the introduction of MergeIT2. Having an ODIF Bundle Factor of greater than 1 has always been a challenge for MergeIT2, which was never designed or intended to handle bundled merges. However, customers do like it and use it, so to avoid unnecessary contention PickSoft have always taken the stance that if it works use it, but where it causes problems reduce the bundle factor to 1. 

 Neither Large Print or Alternate Language can be supported in a bundle.

How do I install MergeIT2 on Windows 10 or 11?